The customer
A trusted partner for governments, citizens, and companies, helping them build a better future through technology and innovation. With a strong focus on the public sector, the organization supports the growth and transformation of government services, always aiming to create added value for society.
The context
The organization encountered difficulties related to efficient data handling. Data was scattered across different systems like CRM, time management app, and Excel, with no smooth integration in place. This led to heavy reliance on manual processes, limiting scalability and making it hard to maintain governance.
Although some steps had been automated with RPA, reporting processes remained largely manual—resulting in time-consuming operations and occasional inaccuracies. Another critical gap was the lack of role-based access: account managers couldn’t easily access the data relevant to them, raising both usability and security concerns.
“Thanks to the new solution, the time we spend on manual work is significantly reduced, and data integrity and consistency have improved.”
The solution
To tackle these issues, a number of key improvements were implemented:
- A centralized data platform was built using Microsoft Fabric (with DBT for transformations), enabling seamless data flow between diverse systems.
- A Matching Application was introduced to streamline the data matching process—combining automated mapping with manual validation to ensure accuracy.
- Power BI dashboards were developed to replace manual reports, offering automated insights with dynamic, role-based access tailored to each account manager.
- A dedicated framework for manual corrections was put in place to allow changes while preserving data integrity and consistency.
The impact
The improvements led to clear, measurable benefits:
- Operational efficiency was significantly improved through automated data integration and reporting.
- Data governance and security were strengthened by introducing role-based access control.
- Daily, accurate insights are now available—empowering better decision-making and more effective customer management.
Explore our Fabric packages – Microsoft FabricIgnite Packs | Sparkle
ABOUT THE AUTHORS
Christof Steyaert
Managing Partner BE-Flanders
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